01Who Controls Your Personal Data
The personal-data controller is Xiamen Juhegao Trading Co., Ltd., with its registered address at Room 403, No. 50 Yecuoli, Jimei District (Address for service of legal documents) Xiamen City Fujian Province 361021 China. This notice explains how personal information may be used when you visit or order from WovTiva.
For questions about privacy or exercising data-protection rights, contact privacy@wovtiva.com.
02Types of Information We May Collect
Order and delivery: customer identity and contact details, addresses, purchased items and fulfilment history.
PayPal transactions: limited transaction references, payment status and records needed for order reconciliation and support.
Customer correspondence: enquiries, support exchanges, complaint records, returns and refund communications.
Website technology: device, browser, connection, cookie and security information where applicable.
03Purposes and Legal Grounds for Processing
We use relevant personal information to fulfil purchases and other contractual commitments, answer enquiries, operate and secure the website, manage returns and refunds, prevent fraud, meet legal obligations and pursue legitimate interests where permitted.
The appropriate legal basis depends on the activity and may include contract performance, compliance with legal obligations, legitimate interests or consent. Where consent is required, you may withdraw it without affecting lawful processing completed beforehand.
04Safeguards and Data Retention
We use reasonable technical and organisational measures appropriate to the information and relevant services, including controlled access and protections designed to reduce the risk of misuse, loss or unauthorised disclosure.
We retain personal information only for as long as necessary for legitimate purposes such as order handling, support, accounting, dispute resolution, fraud prevention and compliance with applicable legal obligations.
05Sharing Information with Service Providers
Information may be shared, to the extent necessary, with service providers involved in hosting, communications, order processing, fulfilment, delivery, payment processing, support and fraud prevention.
Access and sharing are limited to relevant purposes and subject to applicable contractual and legal requirements.
06PayPal and Transaction Information
The website offers PayPal for checkout, with transaction details using the store’s configured currency symbol, $. PayPal supplies the payment-processing process used to complete a purchase.
We may handle order-related transaction information to confirm payment, provide support and process a refund. Do not provide PayPal passwords, one-time verification codes or other sensitive payment credentials through ordinary customer-service email.
07Cookies and Consent Choices
Necessary cookies support core website functions. Functional, analytical or marketing technologies may also be used where applicable and subject to any consent required by law.
Please consult our Cookie Policy for more information. For cookie, preference or consent enquiries, contact privacy@wovtiva.com.
08International Data Transfers
As the website serves customers internationally, personal data may be processed outside the country in which you live. Where required, appropriate safeguards are used for transfers under applicable data-protection law.
09Your Rights and How to Exercise Them
Access and correction: request access to personal information or correction of inaccurate information, where applicable.
Other rights: depending on the circumstances, you may request erasure, restriction or portability, or object to certain processing.
Consent: where we rely on consent, you may withdraw it.
Requests and complaints: contact privacy@wovtiva.com to exercise your rights. You may also have the right to complain to a competent supervisory authority.